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Practical Guide to Enterprise Architecture, A by Elias K. Jo, Vikas Sharan, James Linn, Michael E. Stevens, Scott W. Ambler, James McGovern

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Chapter 10. Usability and User Experience

Computers make it easier to do a lot of things, but most of the things they make it easier to do don't need to be done.

—Andy Rooney (1919–)

Architecture with the attribute of usability has become very popular in recent years, as well as accepted—particularly since the advent of the Internet. Still, it has been difficult to implement its practice within organizations. Perspectives on usability are often oppositional. Some people consider usability from a product-oriented, bottom-up perspective that identifies usability with ease of use. Others favor a broader top-down approach in which usability is interpreted as the ability to use a system for its intended purpose (Bevan 1995). The main problem with ...

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