Portraits of Successful Problem Solvers
By the end of this chapter, you should be able to:
• List the six attributes of a successful problem solver.
• Identify six real-life, successful problem solvers and their strengths.
• List the key problem-solving skills of a fictional problem solver in a business setting.
ONE PORTRAIT OF A PROBLEM SOLVER: ANDREAJEFFERSON
Andrea Jefferson, supervisor of distribution at Metropolitan Toys, was getting calls about late deliveries from many angry customers. She knew that her department was meeting its 24-hour turnaround standard, so the problem had to be somewhere else.