Skip to Main Content
Practical Problem-Solving Skills in the Workplace
book

Practical Problem-Solving Skills in the Workplace

by Judith Combes Taylor, Rebekah Lashman, Pamela Helling
February 1994
Beginner content levelBeginner
132 pages
3h 21m
English
AMA Self-Study
Content preview from Practical Problem-Solving Skills in the Workplace

 2 

Portraits of Successful Problem Solvers

Image

Learning Objectives

By the end of this chapter, you should be able to:

•   List the six attributes of a successful problem solver.

•   Identify six real-life, successful problem solvers and their strengths.

•   List the key problem-solving skills of a fictional problem solver in a business setting.

ONE PORTRAIT OF A PROBLEM SOLVER: ANDREAJEFFERSON

Andrea Jefferson, supervisor of distribution at Metropolitan Toys, was getting calls about late deliveries from many angry customers. She knew that her department was meeting its 24-hour turnaround standard, so the problem had to be somewhere else.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Manager's Pocket Guide to Leadership Skills

The Manager's Pocket Guide to Leadership Skills

Peter B. Stark, Jane Flaherty

Publisher Resources

ISBN: 9780761213895