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Practical Problem-Solving Skills in the Workplace by Pamela Helling, Rebekah Lashman, Judith Combes Taylor

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Portraits of Successful Problem Solvers

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Learning Objectives

By the end of this chapter, you should be able to:

•   List the six attributes of a successful problem solver.

•   Identify six real-life, successful problem solvers and their strengths.

•   List the key problem-solving skills of a fictional problem solver in a business setting.

ONE PORTRAIT OF A PROBLEM SOLVER: ANDREAJEFFERSON

Andrea Jefferson, supervisor of distribution at Metropolitan Toys, was getting calls about late deliveries from many angry customers. She knew that her department was meeting its 24-hour turnaround standard, so the problem had to be somewhere else.

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