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Practical Problem-Solving Skills in the Workplace by Pamela Helling, Rebekah Lashman, Judith Combes Taylor

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 4 

Defining the Problem

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Learning Objectives

By the end of this chapter, you should be able to:

•   List the two steps of the problem-solving process.

•   Identify the Ws and use them in problem solving

•   List the two questions you can use to test whether you are defining a problem or proposing a solution.

THE IMPORTANCE OF DEFINING THE PROBLEM

Experts have researched the process of problem solving extensively, and there’s one thing they all agree on. You can’t solve your problem if you can’t define it (Stice, 1987). When you stop and think about it, that’s just common sense. You won’t be able to arrive at workable solutions to problems ...

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