By the end of this chapter, you should be able to:
• Identify the two methods of information gathering.
• List two occasions when information gathering is not appropriate.
• Identify two requirements for effective questions in the information-gathering process.
• List two ways that written materials are valuable in information gathering.
THE IMPORTANCE OF INFORMATION GATHERING IN PROBLEM SOLVING
Sherlock Holmes, wandering around with a magnifying glass in his hand looking for telltale used matchbooks and suspicious articles of clothing with laundry marks in them that, fortuitously, could ...