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Practical Problem-Solving Skills in the Workplace by Pamela Helling, Rebekah Lashman, Judith Combes Taylor

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 5 

Gathering Information

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Learning Objectives

By the end of this chapter, you should be able to:

•   Identify the two methods of information gathering.

•   List two occasions when information gathering is not appropriate.

•   Identify two requirements for effective questions in the information-gathering process.

•   List two ways that written materials are valuable in information gathering.

THE IMPORTANCE OF INFORMATION GATHERING IN PROBLEM SOLVING

Sherlock Holmes, wandering around with a magnifying glass in his hand looking for telltale used matchbooks and suspicious articles of clothing with laundry marks in them that, fortuitously, could ...

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