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Practical Project Initiation: A Handbook with Tools by Karl E Wiegers

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Define "Quality"

Everyone takes quality seriously and wants to produce high-quality products. However, there’s no universal definition of what "quality" means in software. Debates rage about "good enough" software versus more traditional views of software quality. To help steer your group toward success, spend some time working with your team members and your customers to understand what quality means to them.

These two communities often don’t have the same definition in mind, so it’s easy to work at cross-purposes. A manager focused on the delivery schedule might be impatient with an engineer who wants to formally inspect every line of code. A customer to whom reliability is paramount won’t be happy with a product containing scads of seldom used ...

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