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Practical Project Initiation: A Handbook with Tools by Karl E Wiegers

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Creating a Measurement Culture

Fear is often a software practitioner’s first reaction to a new metrics program. People are afraid the data will be used against them, that it will take too much time to collect and analyze the data, or that the team will fixate on getting the numbers right rather than on building good software. Creating a software measurement culture and overcoming such resistance will take diligent, congruent steering by managers who are committed to measurement and sensitive to these concerns.

To help your team overcome the fear, educate them about the metrics program. Tell them why measurement is important and how you intend to use the data. Make it clear that you will never use metrics data either to punish or reward individuals—and ...

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