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Practical Project Initiation: A Handbook with Tools by Karl E Wiegers

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Trap #7: Using Metrics to Motivate, Rather Than to Understand

Symptoms

Symptoms

When managers attempt to use a measurement program as a tool for motivating desired behaviors, they may reward people or projects based on their performance with regard to just one or two metrics. Public tracking charts may be pointed out as showing desirable or undesirable results. This can cause practitioners to hide their data, thereby avoiding the risk of public management scrutiny. I know of an organization that posted charts in the developers’ work area showing various project metrics. One day a senior manager walked through the area and made comments about which charts ...

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