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Practical Project Initiation: A Handbook with Tools by Karl E Wiegers

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Trap #9: Lack of Communication and Training

Symptoms

You could be stepping into this trap if the participants in the metrics program don’t understand what is expected of them. Verbal opposition to the program is another symptom of inadequate communication. Fear of measurement is a classic sign that the objectives and intent of the program need to be better communicated. If people don’t understand the measurements and haven’t been trained in how to perform them, they won’t collect reliable data at the right times.

Solutions

Develop a short training class to provide some basic background on software metrics, describe your organization’s program, and clarify each participant’s role. Explain the base measures being collected and how they will be used. ...

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