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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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The Instrumentation System

Administrators usually find themselves with a collection of unrelated instrumentation components. These components can be organized into an instrumentation system, which is an adaptable system for the following:

  • Collecting service management information at several granularities or levels of detail

  • Organizing a high-volume stream from multiple sources into a manageable set of alerts and alarms

  • Storing the collected information for a variety of other service management functions

The instrumentation system provides the framework for monitoring service behaviors and reporting them to other parts of the service management system. The instrumentation system manages collectors and aggregators, ensuring that they are operating ...

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