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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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Chapter 9. Managing the Server Infrastructure

Servers provide information, store and protect critical content and business information, and process transactions. Server performance and availability are key factors in delivering overall service quality; consequently, a major server infrastructure management challenge is to manage for both high availability and high transaction volumes.

In this chapter, I cover server infrastructures, including load distribution, caching, and content distribution. The text follows with a discussion of instrumenting that architecture.

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