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Practical Service Level Management: Delivering High-Quality Web-Based Services by Eric Siegel, John McConnell

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Chapter 10. Managing the Transport Infrastructure

The transport infrastructure is the product of many interconnected network services. The customer's enterprise network, along with multiple Internet Service Providers (ISPs), hosting providers, and multiple business partners and supplier networks, comprises the transport infrastructure. IT and business managers must find ways of reducing costs by leveraging the public infrastructure while preserving, or even improving, customer service levels. Adequate bandwidth and the appropriate traffic priorities should be applied to the service mix, and service quality must be consistent even while the set of interconnected networking services changes.

End-to-end management is necessary so that all of the ...

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