January 2004
Intermediate to advanced
304 pages
8h 5m
English
book
Practical Service Level Management: Delivering High-Quality Web-Based Services
by John McConnell, Eric Siegel
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About the Authors
John McConnell was involved in networking for over 30 years. A member of the ARPANET working group, John contributed to early Internet architecture and protocol development. John has consulted with clients in the U.S., Europe, Asia, and the Middle East, and he has designed some of the first TCP/IP networks deployed in Europe and the Middle East.
John served as a consultant in the areas of systems and network management with a focus on Service Level Management (SLM), policy-based management solutions, and the emerging issues of management solutions for e-business.
John received a master's in electrical engineering and computer science from the University of California, Berkeley.
Eric Siegel, Principal Internet Consultant with ...