This introductory chapter defines user research and aims to give you some background information on the origins of the term to put it in better context. We’ll then review the roles and skill sets of user researchers, taking into consideration their level of experience, followed by an overview of how to become a user researcher today and the training available for that role. Finally, we’ll look at the benefits of user research and why and when companies should integrate it into their product development life cycle.
The Origins of User Research
It is not easy to come up with a common ...
