Chapter 56. Operational Assessments

This chapter contains assessment questions and look-for’s for various operational responsibilities (ORs) as described in Chapter 55, “Operational Excellence.” The instruction manual for how to use this process begins at Section 55.7.

Operational Responsibilities

Page

Section

Core

1036

56.1

Regular Tasks (RT)

1039

56.2

Emergency Response (ER)

1041

56.3

Monitoring and Metrics (MM)

1043

56.4

Capacity Planning (CP)

1045

56.5

Change Management (CM)

1047

56.6

New Product Introduction and Removal (NPI/NPR)

1049

56.7

Service Deployment and Decommissioning (SDD)

1051

56.8

Performance and Efficiency (PE)

Additional

1054

56.9

Service Delivery: The Build Phase

1056

56.10

Service Delivery: The ...

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