Chapter 56. Operational Assessments
This chapter contains assessment questions and look-for’s for various operational responsibilities (ORs) as described in Chapter 55, “Operational Excellence.” The instruction manual for how to use this process begins at Section 55.7.
Operational Responsibilities
Page |
Section |
Core |
1036 |
56.1 |
Regular Tasks (RT) |
1039 |
56.2 |
Emergency Response (ER) |
1041 |
56.3 |
Monitoring and Metrics (MM) |
1043 |
56.4 |
Capacity Planning (CP) |
1045 |
56.5 |
Change Management (CM) |
1047 |
56.6 |
New Product Introduction and Removal (NPI/NPR) |
1049 |
56.7 |
Service Deployment and Decommissioning (SDD) |
1051 |
56.8 |
Performance and Efficiency (PE) |
Additional |
||
1054 |
56.9 |
Service Delivery: The Build Phase |
1056 |
56.10 |
Service Delivery: The ... |
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