As I noted in Chapter 1, positive leadership does not mean constantly smiling, always having sweet interactions, and being perpetually cheerful. The realities of leadership mean that you will sometimes have to deliver messages that are uncomplimentary, negative in tone, or critical of others’ performance, and you will have to tackle difficult issues and address challenging problems. This chapter introduces positive leaders to a series of tools and practices that help build and strengthen relationships even though corrective or disapproving feedback must be delivered. The core of this chapter discusses supportive communication—practices for being critical without producing defensiveness, bruising others’ ...

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