May 2011
Intermediate to advanced
320 pages
7h 25m
English
book
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK
by Joseph Michelli
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About the Author
Dr. Joseph Michelli is an organizational consultant and the Chief Experience Officer of The Michelli Experience. He has dedicated his career to helping leaders create compelling customer experiences and dynamic workplace cultures. In addition to writing Prescription for Excellence, Dr. Michelli is the author of such bestselling books as The Starbucks Experience and The New Gold Standard (based on The Ritz-Carlton Hotel Company). Additionally, he coauthored When Fish Fly with John Yokoyama, the owner of the World Famous Pike Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional business practices through keynotes and workshops. These informative and entertaining presentations, which are provided by ...