May 2011
Intermediate to advanced
320 pages
7h 25m
English
book
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK
by Joseph Michelli
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Contents
Eugene Washington, M.D., M.Sc., vice chancellor,UCLA Health Sciences, and dean, David GeffenSchool of Medicine at UCLA
CHAPTER 1 The UCLA Health System Experience:What Everyone Can Learn from Greatness in Healthcare
CHAPTER 2 Care Takes Vision, Clarity, and Consistency
PRINCIPLE 2LEAVE NO ROOM FOR ERROR
CHAPTER 4 Setting the Foundation:Safety Is a Matter of Culture
CHAPTER 5 Safety—Science, Selection, and Challenge
PRINCIPLE 3MAKE THE BEST BETTER
CHAPTER 6 Delivering Exceptional Outcomes Here and Now
CHAPTER 7 Quality for Less and for All
CHAPTER 8 High-Value Innovation—Leveraging the Risk of Excellence