Conference calls

Group conference calls are strange. They are taking over our life (at least in the corporate world), yet no one tells us how to deal with them. There are a few things to consider when presenting and creating discussion in a conference call: think about what’s missing.

One-to-one, face-to-face conversation

One-to-one, face-to-face conversation

In this kind of conversation, the rules tend to be as follows.


Only one person talks at once, with minimum overlap. The person listening looks at the person talking. Turns are taken by some culturally acceptable signalling, for example:

  • You just start talking and after a moment of overlap, the other person ...

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