“Since Feeling Is First …”

I borrowed the title of my Prologue from an e. e. cummings love poem because it so nicely captures the reason I wrote this book. Why would I start a business book with a line from a love poem? Because love is one of our most powerful primal feelings. And primal feelings fuel the brainpower that drives the best team performances.

This book was born out of feelings, painful feelings. Not long ago, my life took a sharp turn when I lost something that I dearly cherished. I had been leading a large IT group for over a decade, one with a unique vitality that fostered great success and deep satisfaction, but the team’s energy was waning. Our CEO had just retired, our company was merging with another company, and we ...

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