Enterprise Resource Planning 363
■ Self-service portal: Computer-mediated customer interface made under this sub-system helps users
access information and get answers to their questions. It helps customers like a round-the-clock cus-
tomer support agent, who provides all the necessary information and solutions anytime and anywhere.
17.12.6 ERP Sales and Distribution Module
This module performs the fi nal task of the value chain ‘order-to-delivery’. Various sales- and distribution-
related functions such as inquiry handling, quotation preparing, order processing, delivery arrange-
ment, billing and after-sales services are automated under this module. This module is also integrated
with production planning, fi nance, marketing and human ...