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Privacy What Developers and IT Professionals Should Know by J. C. Cannon

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The Cost of Spam

The processing of spam has become a major issue for most companies and consumers. The time it takes to process spam is not only a distraction, it is also a source of lost productivity that is affecting bottom lines. According to a recent survey, the effort being applied to managing spam will cost companies $8.9 billion yearly, with $650 million being spent on antispam and content-filtering products alone in 2003.[8] Even if you are simply reading the subject line and the sender's name of an e-mail, it takes time to determine whether an e-mail is a legitimate message to you. Often a cursory scan of the subject line is not enough, and you are forced to open some e-mails to determine their validity. This converts to lost man hours ...

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