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Privacy What Developers and IT Professionals Should Know by J. C. Cannon

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Handling Privacy Issues

In a company that handles personal information, the department handling privacy issues needs to be familiar with the lifecycle of data usage by all of the company's applications—that is, what data is being collected, stored, and shared by the company or its applications. If the company builds solutions that send data to the company's Web site, what happens to the data after it is received? How is it stored, who has access to it, how is it used, and with whom is the data shared? Having this knowledge will permit a company's customer service department to better understand a consumer's complaint and which department in the company should handle the complaint. The prompt and accurate handling of privacy issues can help avoid ...

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