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Privacy What Developers and IT Professionals Should Know by J. C. Cannon

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The Importance of a Privacy Response Center

Based on the size of a company, a privacy issue could originate from many sources within the company. Multiple groups could pick up the same issue and provide multiple conflicting responses to the same issue. Handling privacy issues using a centralized and formalized department, such as a privacy response center (PRC), improves consistency and knowledge transfer across teams within a company.

A PRC should act as the first line of defense for all privacy issues for a company. It should be staffed by personnel who are familiar with the company's products and who are versed in privacy. The PRC should work closely with the public relations, legal, and privacy departments, as well as representatives from ...

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