Why Disasters Happen and How to Prevent Them
In IT there is a belief that more documentation, processes, and procedures means better documentation, processes, and procedures—like the idea that more Starbucks meant Starbucks was doing better. In fact, the opposite is true. Processes around HA and DR (indeed all governance) should follow the principle that perfection is reached not when there is nothing left to add, but when there is nothing left to take away. Good practice requires constant revision and adjustment. Finally, the people who do the work should own the processes and maintain them. In too many businesses the people who define the policies and procedures are remote from the work being done and so the documents are unrealistic and prone ...
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