Part II: Framing the Ideas of Benchmarking and Baselining
Chapter 4 Benchmark-Setting
Despite widespread usage in organizational management, and even though it is also used in theoretical research, the general idea of benchmarking received surprisingly little methodological attention from academic researchers. By and large, benchmarking is often seen as a tool of opportunity, and it tends to be framed and operationalized in whatever way seems to fit a particular situation. Even when used in typically methodologically rigorous academic research studies, conceptual and methodological treatment of that important, comparative assessment tool is largely dismissive of the specifics of norm, i.e., benchmark-setting, and methodological validity ...
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