INTRODUCTION

This book started from a question by a colleague on LinkedIn, asking if anyone could recommend any books on implementing problem management. At the time, we found that there were many books out there on the process and, in particular, on techniques for and approaches to root cause analysis or problem-solving itself, but nothing on how to get problem management started.

WHAT THIS BOOK IS ABOUT

This book is specifically about implementing and then running a successful and effective problem management function. It is based on real-world experiences in implementing problem management in large and small organisations. It also looks at the organisational issues of running problem management, such as stakeholder management, to realise ...

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