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Problem Manager: Careers in IT service management by Colin Rudd

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3 THE ROLE OF PROBLEM MANAGER

PURPOSE OF THE ROLE

The problem manager role is required within an organisation to coordinate and manage activities related to the resolution of incidents and problems.

Of course, the analysis and resolution of problems should be everyone’s concern because all of us from time to time face problems. How we approach and resolve them is important if we want to succeed in our working and personal lives. One of the main roles of a problem manager within an organisation is to provide focus and leadership on problem management techniques, methods and processes. The more consistent the approach used within an organisation to the resolution of problems, the greater the benefit and value of that approach is to the organisation. ...

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