Problem Solving For Results

3 PICKING THE RIGHT TECHNIQUES AND TOOLS

DOI: 10.4324/9781003419907-3

Problem-solving techniques/tools can be divided into four categories:

1. Those used to improve the creativity and/or to enhance the problem identification and problem-solving skills of the individual
2. General techniques used to improve the creativity and/or to enhance the problem identification and problem-solving ability of groups
3. Systems-oriented techniques used to work with problem networks or “messes” (as systems scientists call them)
4. Tools used specifically to measure productivity

In this chapter, we shall identify a comprehensive cross-section of techniques/tools in all four categories, describe how they work, and judge their effectiveness.

TECHNIQUES/TOOLS FOR INDIVIDUALS ...