Chapter 4

Business Process Management

4.1 Objectives

 To get introduced to BPM
 To understand the concepts of BPM
 To be aware of the various aspects of BPM
 To understand the business part of BPM
 To be aware of the life cycles of a business process
 To get the big picture of PCA
 To understand what a BPMS is

4.2 What Is BPM?

Business process management (BPM) is about business processes and their management, to put it in simple words. There is a strong philosophy behind BPM, which is that business processes are the core assets of enterprises. And, business processes are central to any activity or exercise done with the objective of improving business performance. BPM is also expanded by some as business process ...

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