Chapter 1 Introduction: “Your Order Is Going to Be Late”
As a manufacturing professional, there is nothing worse than calling up your sales force to tell them that the order for their largest customer, that critical order for them, is going to be late. Well, almost nothing worse – you could have to call the customer yourself that the order is delayed!
Regardless of whether it’s the sales force or the customer you have to tell, the recipient of the bad news is not going to be happy. And they are going to want to know when you can ship the order out. How do you tell them that your key machine just had to be shipped out for repairs, or that you can’t afford to break into an extended run for another large customer ...
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