Chapter 4
ISO Standards
Introduction
In this chapter we will summarize the content and structure of the following ISO standards for quality management, software engineering processes, systems engineering processes, and information technology service delivery:
■ ISO 9001:2000,Quality management systems – Requirements (ISO 2000b)
■ ISO 90003:2004,Guidelines for the application of ISO 9001:2000 to computer software (ISO 2004a)
■ ISO 15288:2008,Systems and software engineering – System life cycle processes (ISO 2008a)
■ ISO 12207:2008,Systems and software engineering – Software life cycle processes (ISO 2008b)
■ ISO 20000:2005,Information technology – Service management (ISO 2005a)
ISO, the International Organization for Standardization, ...
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