Part I

Opening Gambit

The opening gambit includes activities and skills that are assumed for any project. If you embark on a process improvement without these, then you jeopardize its success from the beginning. Much like a chess game that has risky first moves, these activities are crucial to success but hidden from most client organization staff, and therefore the risks of not having these activities and skills is assumed by the project team.

The first chapter in this part describes activities that should be conducted for all projects in order to situate the project in the context of its organizational environment. The discussion focuses on the duties, roles, and responsibilities of the project team and how to articulate them so that contingencies ...

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