Part II

The Middle Game

The middle game in chess relies on the skill of the player to know the sequences of moves and combinations of approaches most likely to be effective. Similarly, a process improvement project team is required to have many skills and techniques available from which they choose those more likely to arrive at a successful project conclusion in the shortest amount of time. The middle game is “where the magic happens”—where expertise and know-how determine the quality of assessment, redesign, and project outcome. This part of the book begins the discussion of methods for analysis and change. In chapter 5, brainstorming techniques that are useful in many situations are discussed, along with techniques used to identify processes ...

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