Chapter 1. The Quality Game
The Golden Rule: The one who owns the Gold, makes the Rules.[1]
[1] While I am sure we have all heard this many times, I came across it first in Retd. Major John Phippen's extensive 10-day Software Quality Assurance course in 1993, conducted under the auspices of the Australian Computer Society.
Putting This Chapter in Perspective
The final word on any quality initiative comes from the one who pays for the product or service whose quality is being judged. More often than not, this final word is a subjective interpretation of the product or service by its user. Instead of arguing against this subjective judgment, it is vital to develop a good understanding of the subjective nature of quality itself. This is akin to ...
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