
43Fitness-for-Use Testing
observe the actual situation. Ask questions. Search out their wants, needs,
opportunities, and constraints. Every interface between the end users and
your product should be studied and understood.
Development team members must understand how similar products are
used in a range of different applications and what features/properties need
improvement. It is also important to see how the noncustomers perform the
same functions. The deciencies and strengths of industry standard offer-
ings should be understood. Opportunities to add value should be sought out.
This might be as simple as altering the package or the instruct ...