389Complex Manufacturing Situations
• Beware of having your representative land in a foreign jail if
your dispute turns ugly.
• Motivate the vendor to want an ongoing relationship with your
company and to make good products. There is nothing worse than
trying to get a short-term toll vendor to give credit for quality com-
plaints, which you have discovered after the relationship has ended.
It is even harder to go back to them for more production the follow-
ing year after you have withheld payment.
• Organize the distribution system to deal with problems differently
when products come from a toll vendor. The outsider’s return and
credit policy will be different from the internal plant’s return and
credit policy.
• They may only refund the cost ...