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Human Factors
Every person interacts with the process in a different, unique, and unpredictable way.
How do we maintain consistency in dynamic production systems when people are
in the loop?
Nothing is more difcult than to introduce a new order. Because the
innovator has for enemies all those who have done well under the old
conditions and lukewarm defenders in those who may do well under
the new.
Niccolò Machiavelli
For years, the German police hunted an unusual female serial killer. She
was known only from DNA evidence collected by crime scene investigators.
The suspect’s prole suggested a dangerous criminal with no consistent pat-
tern, ...