Productive Performance Appraisals, Second Edition

Table of contents

1. Copyright
2. Preface
3. I. The Productive Appraisal
   1. 1. What’s the Point?
      1. How Can Appraisals Be Productive?
      2. It’s the Process that Counts
      3. Test Yourself—Do You or Don’t You?
   2. 2. It’s as Easy as One, Two, Three
      1. Step 1: Evaluation and Job Analysis
         1. The Job Analysis Form
         2. The Performance/Work Habits Review Form
         3. Red-Flag Warning!
      2. Step 2: The Appraisal Interview
      3. Step 3: The Post-Appraisal Meeting
   3. 3. Face-to-Face
      1. A Good Beginning
      2. Discuss Quality of Performance
      3. Ask for Input
      4. Watch What You Say—and How You Say it
         1. Cliché 1
         2. Cliché 2
         3. Cliché 3
         4. Cliché 4
         5. Cliché 5
         6. Cliché 6
         7. Cliché 7
         8. Cliché 8
         9. Cliché 9
         10. Cliché 10
      5. Setting the Scene
         1. Checklist for Setting the Scene
4. II. How to Make it Happen: Advance Preparations
   1. 4. Plan for the Future
      1. How Supervisors Can Help
         1. Role Play #1
         2. Role Play #2
      2. Working Out a Plan
      3. Counseling the Plateaued Employee
   2. 5. Document, Document, Document
      1. Start at the Beginning
      2. Documentation Serves as Protection, Too
      3. Don’t Spring “Negative Surprises”
      4. Documentation Keeps You Objective
   3. 6. Prepare Yourself
      1. Avoid Errors in Performance Reviews
      2. Be Prepared
      3. Treat Adults Like Adults
      4. Checklist: Don’t Start Without it
      5. Checklist: Do You Know . . . ?
   4. 7. Prepare Your Employee
      1. Set Things Straight
         1. Supervisor #1: Vicki
         2. Supervisor #2: Drew
      2. Set Goals
5. III. Common Problems and Effective Solutions
   1. 8. When You Disagree on Roles and Goals
      1. Titles—A Matter of Semantics
      2. Precedence—is it Set in Stone?
      3. Disagreements on the Job Description
      4. Agreements on the Job Description
      5. Clashing on Goals
      6. Asking the Right Questions
         1. Questions About Goals
   2. 9. When the News Is Bad
      1. Guidelines for an Appraisal with a Poor Performer
      2. A Question of “Attitude”
         1. Dos and Don’ts in Discussing Attitude Problems
      3. Dealing with Emotional Outbursts
      4. The Importance of Follow-Up
   3. 10. Watch Out for Pitfalls
      1. Keep it Strictly Business
      2. Don’t Talk Dollars
      3. The Trouble Zones
6. IV. Wrapping it Up
   1. 11. The Post-Appraisal Meeting
      1. A Summary of the Process
      2. Your Rights and Responsibilities as a Supervisor
      3. The Status Quo
      4. Save the Money for Last
      5. An Issue of Mechanics
   2. 12. You’re Ready to Go
      1. When will I Find the Time?
      2. Rating Yourself
      3. A Final Checklist
7. About the Authors