O'Reilly logo

Professional Excellence: What You Need to Know to Develop Skills for Success, Work with Others, and Network Successfully by Jeff Havens

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Episode 2. Shouting, Rampant Negativity, and Other Terrible Ideas!

As I’m sure you’ve heard before, 70% of communication is nonverbal, which means there are a ton of things you can do to annoy people without saying a word! Scowling all the time, keeping your arms tightly folded during every conversation, and shouting at people whenever they make the mistake of saying hello to you are all great ways to make people wish you’d contract a debilitating illness.

You also want to keep an appropriate physical distance between yourself and the people you’re talking to. Communication is a 2-way street. I’m sure you’ve driven on 2-way streets before, and you probably know that you’re not supposed to drive straight down the middle and crash into every car ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required