Episode 2. Shouting, Rampant Negativity, and Other Terrible Ideas!
As I’m sure you’ve heard before, 70% of communication is nonverbal, which means there are a ton of things you can do to annoy people without saying a word! Scowling all the time, keeping your arms tightly folded during every conversation, and shouting at people whenever they make the mistake of saying hello to you are all great ways to make people wish you’d contract a debilitating illness.
You also want to keep an appropriate physical distance between yourself and the people you’re talking to. Communication is a 2-way street. I’m sure you’ve driven on 2-way streets before, and you probably know that you’re not supposed to drive straight down the middle and crash into every car ...
Get Professional Excellence: What You Need to Know to Develop Skills for Success, Work with Others, and Network Successfully now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
