18 Program management ComPlexitY
© 2011 by Taylor & Francis Group, LLC
• Eective listening
• Social responsibility
• Eective written and oral communications at all levels
• Long-range strategic planning
• Relationship building and management—both vertical and
horizontal
• Mapping business strategy to program objectives
• Interpersonal skills
• Negotiation skills
• Strategic thinking to set the vision
• Tactical planning to sell the vision
• Financial acumen
• Benets management
• Strategic integration management
• Leadership
It is interesting to note that those polled did not include “techni-
cal” competency as being needed. Perhaps it is implied, and the ones
above are those “in addition” to the technical competence of the pro-
gram mana