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Personal Competencies
While the preceding section discussed performance competencies, a
program manager’s personal competencies are equally important in
the successful delivery of the program’s benets and deliverables. is
section describes the eight personal competencies required by most
program managers most of the time.
1.0 Unit of Competence: Communicating
USES A VARIETY OF APPROACHES TO EFFECTIVELY COMMUNICATE WITH STAKEHOLDERS
ELEMENT 1.1 ACTIVELY LISTENS, UNDERSTANDS, AND RESPONDS TO STAKEHOLDERS
PERFORMANCE CRITERIA TYPES OF EVIDENCE
1. Actively listens Examples include:
Paying close attention ...