
the model 81
© 2011 by Taylor & Francis Group, LLC
2. Seeks ideas of Board members Examples include:
Regular surveys of Board members for ideas as
to ways to improve program performance
Using change requests to implement
suggestions
Presentations given
Documents showing—
• suggestions received
• meeting notes from one-on-one sessions with
Board members
Example: Maintaining open lines of
communication with Board members
3. Maintains commitments made to
Board members
Example: Tracking the status of each decision
Documents showing the status in implementing
Board decisions
Example: Presentations to update Board
members of implemented decisions
ELEMENT ...