
86 Program management ComPlexitY
© 2011 by Taylor & Francis Group, LLC
3. Focuses on Kaizen, reengineering, and
other methods to produce better
results in less time with a high degree
of customer satisfaction
Example: Maintaining a best practice library to
document use of new technologies, techniques,
approaches, and methodologies during the
program life cycle
Documents showing metrics to demonstrate how
process improvement benefited the program
Example: Providing suggestions to the knowledge
repository with knowledge assets to share