104 Program management ComPlexitY
© 2011 by Taylor & Francis Group, LLC
Use by Program Managers
Overview
Program managers must view the competency model not as a one-
time exercise but as a way to periodically assess whether they continue
to improve in their own overall competencies in program manage-
ment. First, they should use the model to establish a baseline as to
where they stand in terms of both the performance and personal com-
petencies. From this baseline, the next step is to develop a personal
improvement or action plan focusing on those that they believe are
the most signicant. To prepare this plan, program managers should
consider seeking advice from their manager, sponsor, customers, and
even their team. ey may wish to involve a ...