
Running the Program • 163
us in the case of Jim’s performance investigation, it is much better to
say, “How is the design of the preamp board coming, Jim?” Depending on
the answer, you may need a few follow-up questions to determine if there
is a performance problem. And you may need more than one session. Here
you can use date leverage to measure how it is going: “When is it scheduled
to go to draing?” Hopefully, Jim knows and can tell you he is on sched-
ule. If not, there is reason to increase your surveillance. Another great
question to draw out performance issues is: “Is there anything holding
you up or giving you trouble?” Depending ...