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8
Claim Identication, Claim
Management, and Claim Avoidance
One event that no right-thinking program manager (PM) wishes to con-
front is the issuance of a claim. is chapter will deal with potential con-
tract defaults, disagreements, and disputes. ese issues can result in
the issuance of a formal claim against the contracting agency. But more
importantly, the chapter will emphasize how to avoid getting into a claim
situation. In the ideal world, contracts are clear, specications are crisp,
customers provide government-furnished equipment (GFE) on time, doc-
ument approvals are per the required response time, comments to your
documents a