
Summary • 257
what you owe them and establish a rapport with them as well. Fighting
a claim from a subtier can be a major distraction for you and your team,
so all the strategies you use to make sure things are going well with your
customer should be used when you yourself are the customer.
Work with your customers and suppliers as you do with your team—the
most powerful way to do this is to embrace the philosophy of “we are all
in this together.”
CHAPTER 9: LEADERSHIP MODELS
Humility, and the recognition that the PM does not have all the knowl-
edge necessary to make all the decisions on the program, is the key to
eective leadership. It is the ...