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Project Management for Small Business by Joseph PHILLIPS

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CHAPTER 8Communicating with Project Stakeholders

IF THERE’S ONE ACTIVITY that’s guaranteed to improve your projects, it’s effective communication. In project management, communication isn’t just talking, but anything and everything involved in the transfer of information.

Project communication begins with understanding who needs what information. You’ll need to know who your project stakeholders are and what type of information each of them will need. Business owners and customers are not necessarily going to need the same information as a vendor or a compliance officer, for example. You’ll also need to know when stakeholders will need the information, because late communication can be as bad as no communication at all. And finally, you’ll need ...

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