Chapter 16

Quality Management


This chapter gives a history of and explains the need for quality management. The quality management definitions are first listed and then described in detail. A diagram shows the issuing sequence of the quality-related documentation. Other diagrams include a cause and effect diagram, a Pareto chart and a quality failure table. Sample formats for quality assurance approval documents and compliance requests are also included.


Cause and effect diagram; Pareto chart; Quality assurance; Quality audit; Quality control; Quality management; Quality plan; Total quality management (TQM)

Quality is remembered long after the price is forgotten.


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