Chapter 16

Quality Management

Abstract

This chapter gives a history of and explains the need for quality management. The quality management definitions are first listed and then described in detail. A diagram shows the issuing sequence of the quality-related documentation. Other diagrams include a cause and effect diagram, a Pareto chart and a quality failure table. Sample formats for quality assurance approval documents and compliance requests are also included.

Keywords

Cause and effect diagram; Pareto chart; Quality assurance; Quality audit; Quality control; Quality management; Quality plan; Total quality management (TQM)

Quality is remembered long after the price is forgotten.

Gucci.

Get Project Management, Planning and Control, 7th Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.