Project Management that Works: Real-World Advice on Communicating, Problem Solving, and Everything Else You Need to Know to Get the Job Done

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here is no question that the ability to focus a project will help

achieve success. Exactly how you do that is the question much of

the time. This chapter directs our attention toward working with

the customer.

Often, a project will take on a life of its own. It grows, changes,

and becomes its own living organism. During this metamorphosis,

the original intent of the project can be lost in translation, and the

customer’s needs can be obscured. It is important to never lose sight

of the customer. Great service comes from setting high standards.

Like many project management concepts, requirements are also im-

portant when setting expectations—however, ...